Contact
Use this form for questions about the information on this site, corrections, or trip-planning questions we may be able to help with. We typically reply within 24-48 hours (Peru time, GMT-5).
What we cannot help with
We are not a travel agency. We cannot book your ticket, modify a Joinnus / TuBoleto reservation, or process refunds. For ticket issues, contact the Ministry of Culture directly. For train issues, contact PeruRail or Inca Rail.
Useful direct contacts
| Issue | Where to go |
|---|---|
| Ticket purchases & changes | tuboleto.cultura.pe |
| In-person ticket office | Calle Garcilaso s/n or Calle Maruri 340, Cusco |
| PeruRail (trains) | perurail.com |
| Inca Rail (trains) | incarail.com |
| Consettur (bus to citadel) | Av. Hermanos Ayar, Aguas Calientes |
| Tourist police / iPerú | +51 1 574 8000 (Lima) · [email protected] |